Return and Exchange Period:
We accept returns and exchanges within 7 days from the date you receive the goods. If this period is exceeded, the order is considered accepted and no returns or exchanges will be allowed.

Condition for Returns:

- The package and all accessories must be intact and undamaged. Returns or exchanges will not be accepted if the package or accessories are lost or damaged.
- If the goods are not defective or deteriorated, the customer is responsible for shipping costs both ways.

Defective Goods or Damage During Transit:
If the goods are defective or damaged during shipping, please contact us immediately upon receipt and send the item back. Once we confirm the defect, we will promptly send a replacement in good condition.

How to Apply for Return or Exchange:

1. For Personal Reasons:

- Must be within 7 days of receiving the product.
- Email our after-sales service center without affecting the product’s resale condition.
- We will respond within 1-3 working days after receiving your email.

2. For Quality Issues:

- Email us at sg@mall-red.com within 7 days after receiving the product.
- Our customer service team will handle your request within 1-3 working days.

3. Return Shipping:

- Contact the express company directly within 7 days from receipt to arrange the return shipment.
- After the express company receives the goods, they will notify us regarding refund details.

Required Information for Returns and Exchanges:
Please provide your order number, name, and phone number, and get the return/exchange address by contacting our 24-hour online customer service.

How to Cancel an Order
To cancel your order, please email our after-sales service center with your order number, name, phone number, and the reason for cancellation. We will process your request as soon as possible.

Need Help?
If you have any questions or concerns after receiving your order, please contact our online customer service or email bilinow.online@gmail.com. Don’t forget to include your name, contact details, and order number so we can assist you quickly.